Coaching to Eliminate Chronic Tardiness Part One

The best solution to chronic tardiness is to get in your time machine, go back and deal with it before you created the chronic tardiness behavior. I know that some of you are wondering how you created the behavior.  Maybe you aren’t the boss who let the first few incidences of tardiness go unrecognized.  Maybe you aren’t the boss who either didn’t know how or didn’t care enough to deal with the issue early.  Maybe you inherited the issues from the bad boss that you replaced who created the problem by not holding the tardy person accountable.

We lead through activity and inactivity.  The chronically tardy person was, at one time, tardy the first time and then tardy the second time and then a third.  Whoever didn’t stop the behavior at its inception let the behavior become a habit.  Now we have to break that habit.  Let’s assume it’s not you, that you’ve inherited a chronic tardiness issue and you need to fix it.  What approach do you take?  The most straightforward is to simply tell the chronic tardy that the behavior needs to stop or they will be disciplined.  This usually doesn’t work because the tardy person is simply hearing more of the same from management.  I am sure someone has called them on the behavior repeatedly and didn’t follow through with actual discipline.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

The next approach, and a good one, for this and other chronic behaviors, is to address the issue as three problems.  One is the impact of the tardiness problem on the employees and the organization, the second issue is a fairness problem and the third is a discrimination problem. I will break these issues down and then in the next article present a scripted role play of the first conversation to stop existing chronic tardiness.

First, let’s look at the impact of the chronic tardiness issue on the employee, his coworkers and the organization.  The chronic tardiness means that the employee can’t be counted on.  His team can’t count on him and neither can his boss and the organization.  This means that he won’t be eligible for any kind of promotion and will be ostracized by his coworkers.

The organization’s effectiveness will be compromised because management can’t plan effectively when they can’t count on employees to show up on time. This especially makes estimating how long jobs will take and when they will be done-a must for project management-a tough proposition.

Next, the fairness issue.  The greatest frustrations in my life, and those of my employees, have been when I could say with honesty, “This is unfair!” The tardy employee is not being held accountable while others are.  This breeds discontent and hurts any team.

Lastly, with today’s diverse workforce, any fairness issue will probably affect a protected class.  This means there will be the appearance of discrimination.  And, in discrimination, appearance is reality.

Action Items/Activity Triggers.  

  1. Understand that chronic tardiness has many negative affects.
  2. The employee is negatively affected because he can’t be trusted and will be ostracized and won’t be eligible for challenging roles or promotion.
  3. The organization can’t count on the individual so its ability to plan is negatively affected.
  4. Holding others accountable for showing up on time while not holding one employee accountable creates an unfair and bitter culture.
  5. In today’s diverse workplace, with so many protected classes, unfairness will frequently appear as discrimination.  The appearance of discrimination, in many cases, is discrimination.
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Public Speaking Part 5-Practice

“Oh, no, I hate practicing speeches, standing in front of the mirror and watching myself talk and practicing gestures.  It feels so phony!”

GOOD NEWS!  You don’t have to do all of practice of your speech practice out loud.  And you certainly don’t have to do a lot of practice in front of others.  Accurate mental rehearsal has somewhere between 75% and 85% of the benefit of physical practice.  Olympic athletes are masters of accurate mental rehearsal.  Look at the results they achieve.

What do I mean by accurate mental rehearsal?  An example will help.  When I am going to give a talk-I don’t give speeches, I give talks-I see myself walking up to the stage with confidence, shoulders back, stride purposeful.  I clearly imagine a calm smile on my face as I stand and survey the audience, picking out individuals in the crowd and making eye contact with them.

I see myself telling my opening story, mentally rehearse my timing,  and visualize moving with purpose about the stage.  I mentally rehearse pausing, and silently counting one thousand, two thousand, three thousand.  I practice silence.  Most of us are familiar with the concept of white space.  In the print world and web world, this is space on a page that contains nothing.  The absence of text makes the words and symbols on the page stand out.  Silence during a talk or speech frames your words and gestures, making them stand out.

I practice my breathing, making sure that I am standing while I practice, even mental rehearsal, making my practice as close to reality as I can.  A sports analogy applies here.  You play like you practice.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

Once you have done your mental rehearsal you still have to practice your speech or talk.  Anyone who has ever done theatre will know the phrase being “off book.”  This means that by a certain date you will be working without your script.  Delivering a talk or speech by reading, rather than being able to memorize or extemporize, is the one of the marks of good speaker.

This doesn’t mean that you won’t have notes, bullet point notes or three by five cards, or notes on your iPhone to remind you.  Having these notes gives you a reason to create white space in your talk.  Walk to your podium or table at a point where you want people to process what you have just said.  Glance at your notes, especially your questions to the audience and then ask your question.

Once you are off book have at least one practice run in front of an audience, even if it is an audience of one and then have a dress rehearsal.  This dress rehearsal is in the same clothes at the same time, with the same equipment you will use for your live talk.  And, it is best do have the live rehearsal in the same venue as your talk.

Action Items/Activity Triggers 

1.  Practice is necessary and much of it can be done through accurate mental rehearsal

2. Don’t read your speech, learn it

3.  Have at least one dress rehearsal

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Keys to Being Consistent and Predictable Part Five

More keys to maintaining consistency and predictability in work and life.  Remember-a thief needs to be unpredictable to avoid the cops.  A leader, whether in a family, business, non-profit or government avoids only one thing by being unpredictable-success as a  leader.

Helping: Helping someone less fortunate puts almost everyone in a good mood.  I am on the board of a wonderful non-profit that is partly a youth run media production business. I donate my expertise as a management consultant and trainer and steer them video production business whenever I can.  I saw something on television years ago that said, “Give Three Hours a Week to a Charity!” So I do this.  It usually turns out to be more than three hours a week, and that’s OK.

I have probably gotten enough paid business referred to me from my relationship with the Center for Multicultural Cooperation, (Youth Empowerment Studios is the social enterprise I work with mostly) to pay for the time I have donated.  This was not my intent.

What goes around comes around.  Adopt a non-profit.  The next time you see someone asking for a handout, give that person a five-dollar gift card to a food supplier that has many locations.  Or, stop, ask them what the want to eat, buy it for them and hand it to them.  If you are a big enough person, walk them into a restaurant and ask them what they want and pay for it.  Many times they will say they want money.  This money is for a fix, drink or paint to huff.  It’s up to you to decide if you want to enable them.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

Useful work:  I have a cattle dog and a beagle.  They are both designed to work and when deprived of the work they are designed for, they sicken.  The cattle dog needs to do something that will get my approval. She needs to learn and boss things around.  If she doesn’t get to do this she will get very neurotic.  The beagle needs to follow a scent.  If deprived of this need, he gets very frustrated.

People are the same way.  People need to do real, useful work that they are suited for.  When they don’t, and fill their time with constant idleness or make-work, they sicken inside.   You could say their souls become sick, if you believe in souls.  People need a mission and they need to make progress toward a goal.  It is part of human nature.  Accept it.

Pet your dog:  When I am not on the road I do much of my work from home.  While I am proofing my blogs or emails or a book or workbook, (like this one) I will frequently pet the beagle with my left hand and the cattle dog with my right.  They like it.  I like it.  It’s a wag-wag.  (Win-win in doggy language!)

 Activity Triggers/Action Items 

1. Help someone else

2. Make sure you have a worthwhile mission

3. Pet your dog or cat

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Keys to Being Consistent and Predictable Module Four

Leaders, in families, among friends, or at church or temple are all more effective when they are consistent and predictable.  Cat burglars  and boxers benefit from being unpredictable.  Managers, supervisors, leaders, parents and teachers lose ground when people can’t count on  their behaviors.

Below are more tools to help you maintain consistency.

I.  JOURNAL: A journal is a cool thing.  Journaling helps you tell the truth to yourself, if you find that hard.  There is a saying about the act of confession, (which is basically what journaling is).

The benefit of the act of confession is not brought by the confessor, but by the act itself. 

You can put things down on paper or in your computer that would scare your best friend and no one will ever see it, unless you want them to. If you do keep your journal on a computer I would suggest you password and encrypt it.  And, don’t use a work computer or someone else’s.  If are still paranoid about it, title your journal, “Fantasy Novel Notes by xxx yyy.”

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

Many people, therapists, great thinkers, motivational speakers and others say that you should share your deepest darkest thoughts, with at least one other nonjudgmental person or even a judgmental person if this person is a mentor.   These experts say that you are as a sick as your secrets.  A journal will allow you to see your best and worst thoughts on paper or screen in front of you.  Once you see the bad things, they don’t seem as bad and you can put together a plan of action to deal with them.  I journal almost every day.

ii.The second thing I do in my journal is to put in a heading, Gratitude.  Then I write the following lines

I am grateful for my hands and grateful for my feet

I am grateful that I always have enough good food to eat

I am grateful for my legs and grateful for my heart

I am grateful I can run by the river soon after dark

I am grateful for my eyes and grateful for my ears

I am grateful for music and dance that bring me to tears

Then I come up with more things I am grateful for and put them into rhyme.

J. Laughter.  Laughing, smiling or even holding a pencil horizontally in your lips to make them tilt up like a smile, (see Kahneman, Thinking Fast and Slow) will make you feel better, more optimistic and less fearful.   Laughter releases endorphins.  In India there are laughter clubs where people simply get together to laugh. When I rent a car I always rent one with satellite radio.  Before I leave the parking lot I program in comedy channels.  By the time I arrive at my hotel or training  or speaking site, the back of my neck hurts from smiling and laughing and I am in great spirits.

Activity Triggers/Action Items

1. Find a way to talk to yourself honestly and often through a journal

2. Put yourself in a place where you experience laugher.

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Keys to Being Consistent and Predictable Part Three

You can do more to be consistent and predictable in your life.  There are some places where inconsistency and unpredictability pay off, such as being an offensive or defensive coordinator for a football team.  Or being a military strategist.  Keeping the other people guessing is a big part of your job.  I am willing to bet that the best coordinators and strategists are infinitely predictable in the way they interact with their boss, peers, and staff.

Below are other excellent tools to help you become a great leader in your family, among friends or at work by becoming more predictable.

f. Exercise.  Exercise, moderate exercise of an hour each day, cardio and light resistance training, might be the fountain of youth.  Cardio or yoga-like exercises cause endorphins to be release that help you deal with stress, and lessen the affects of age and stress on your heart and lungs. Walking briskly has nearly the same benefit as jogging.  Most humans, even the big portion of you that are overweight, can walk.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

Resistance training-weights-will prevent some of the bone loss associated with aging.  Humans are designed, either by a maker or nature, depending on your beliefs, to exercise often and for long stretches of time.  Our spines and digestive systems are not designed to sit.  They are designed to stand or lie down.

g. Stretching.  Watch your dog or cat the next time they get up.  What is the first thing they do?  Stretch their backs.  Stretching alone, for reasons that are not clearly understand, has much of the benefit of cardio vascular type exercise and some of the benefit of weight training.  Stretching relieves stress and releases endorphins.

H. Breathing.  Simply learning to breath using your diaphragm will have amazing effects on your sense of well-being.  The next time your are in a stressful situation, practice combat breathing.  Breath deeply in through your nose for four-seconds, hold for four-seconds, fully exhale through your mouth for four-seconds, hold your empty lungs for four-seconds and repeat.  This can be done quietly, (without anyone noticing) and has immediate effects on the fight or flight syndrome that makes us nervous, afraid or aggressive when faced with a stressor

Action Items/Activity Triggers 

1.  Exercise

2. Stretch

3.  Proper Breathing

 

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Keys to Being Consistent and Predictable: Part Two

Consistency and predictability are supremely important to people in a leadership position.  Care enough about your employees, your peers, your kids, friends and spouse to present a consistent persona.  That way none of the people you care about have to waste their time figuring out what is going on in your head and how to approach you.

Below you will find important tools to maintaining consistency.

b. Sleep. Losing out on even an hour or two of sleep from your necessary 8.5 to 6.5 hours of sleep promotes obesity and shortens your ability to concentrate.  Serious sleep deprivation, such as missing out on two or three hours of sleep a night reduces your ability to make executive or high level decisions, the kind you need to use when dealing with people you care about. Getting only a few hours of sleep really messes with your mind and your ability to function.  How much does this kind of sleep deprivation affect you? Short term, the affect is about the same as two shots of vodka.  Long term, the affect approaches psychosis.  If a doctor had two shots of vodka and then wanted to operate on you, you would run screaming from the hospital.  You would insist that the doctor be fired.  So, why do we let doctors operate on us when they have had only two hours of sleep?  I digress.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

c. Drugs and alcohol.  There is enough literature about this and enough concern that I won’t go into it here.

d. Caffeine.  Caffeine, in moderation unless you are sensitive to it, is a boon to energy, concentration, reaction time, and stamina.  If you are sensitive to caffeine, you might feel nervous, experience heart palpitations, loss of sleep and other symptoms.  How much is too much?  Most people are fine with three to four cups of coffee or their equivalent a day.  Most people’s sleep is affected if they take caffeine in the evening.  There are outliers and the brain is very powerful in overcoming this legal stimulant.

My father-in-law can have an espresso at 10:00 PM and go to sleep at midnight and sleep like a baby.  I can’t have caffeine much past 3:00 PM and expect uninterrupted sleep.  My father-in-law is European.  In Europe, caffeine is pretty much seen as an elixir.  Literally hundreds of European studies show this to be the case.  US studies, recent ones, now confirm this.

e. Napping.  Humans are the only mammal that does not nap during the day.  My beagle can sleep 20 hours a day unless he is on a scent.  I am convinced that my last cat, Grayness, the prince of mid-air or Catapult, found a hole in the space-time continuum that allowed him to sleep 27 hours a day.  A power nap after lunch of 20 minutes proceeded by a cup of coffee will have amazing positive effects for most people and not affect your ability to fall asleep at night at all.

Action Items/Activity Triggers

1. Monitor yourself

2. Get enough sleep.  Enough sleep is 6.5 to 8.5 hours for most people.  Any less does you short-term and long-term harm.

3. Drugs and Alcohol.  The literature is there.  Pay attention to it.

4. Caffeine, in moderation, three to four cups of coffee a day, is an elixer for most people except those unfortunates who have a sensitivity to it.

5. All animals nap, except humans. Naps are natural, and a short, less than 45 minute, power nap after lunch has amazing restorative powers

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Webinar: Master a Powerful New Way to Deal With Issues in a Timely Manner or Crushing Baby Godzillas

People avoid tough coaching conversations not because they are stupid or lazy or don’t care.  People avoid the tough coaching conversations because they don’t own a process that they have confidence in to give them courage to have those conversations.  When you are courageous you have the tough coaching conversations early.  When you have those coaching conversations early and in the right way they are no longer tough.

Sign up for the Webinar Now

One of the conversations that people are most fearful of is calling another person on a behavior or activity that is not yet right.  I say not yet right rather than wrong.  Why?  Because in many cases people don’t realize they are doing wrong.  In many cases, even if they know they are doing wrong they don’t realize the impact of their action or inaction.  In many cases the are not yet right because no one has shown them how to be right.

Even worse is not having the conversation to nourish behavior that is right and good when this behavior first appears.  If we don’t tell people they are doing great, why should they keep dong great?

Dates and Times:  December 12, 2012, January 9, 2013, January 23, 2013, and February 6, 2013.  All times at 10:00 AM PST,  11:00 AM MTN, 12:00 PM CST, 1:00 PM EST

This webinar will give you a unique and courteous tool to have those tough coaching conversations.  Soon you will find those conversations aren’t so tough.

Sample not yet right issues this tool will fix:

  • Tardiness 
  • Absenteeism 
  • Whining 
  • Poor Quality 
  • Confrontational Behaviors
  • Missing Team Orientation 
  • Missed Deadlines 
  • Poor Time Estimating
  • Low Productivity 


Sample good behaviors this tool will nurture:

  • Good Team Player 
  • Excellent Quality Work 
  • Great Attendance 
  • Hitting Deadlines 
  • High Productivity

Sign up for the Webinar Now

Trainer-John Cameron, using appropriate humor and great process

Watch the Video Below to see John Cameron Crush Baby Godzillas

This Webinar runs 55 minutes and costs $175 per sign on. Volume and non-profit discounts available.

What you learn:

  • Why we don’t deal with issues in a timely manner
  • The costs of not dealing with issues in a timely manner
  • A powerful new checklist coaching process to deal with behaviors, right and not yet right, in a timely manner

Supporting Material Provided:

(Please print out) the 26 page hand out with seven different sample conversations, three boss/subordinate, one subordinate/boss, two doctor/patient, one father/son, one business/supplier to use during and after the webinar

You also receive a full copy of the entire webinar.

Sign up for the Webinar Now

 

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Keys to Being Consistent and Predictable: Part One

By now you all know consistency is one of the keys to being a good leader, manager, supervisor, boss, or parent.  If you don’t know why here is one reason.  Say you lead a team of ten people.  You are unpredictable enough for your team to spend ten percent of their time wondering how you are going to react.  You have lost effectiveness equal to one full time employee.  Your inconsistent behavior wasted the equivalent of one employee.  You do the math.  Leaders need to be able to do simple math.

So, how do I monitor my consistency or predictability and how do I stay on an even keel?

Step 1.

Monitor yourself.  Do a mood check.  Pay attention to yourself.  Are you tired?  Are you patient? Are you upset?  Are you in love with life? Is the world a joyful place or full of evil? Pay attention to the physical manifestations of mood.  Is your jaw clenched or relaxed? Is your neck sore?  Is your stomach grumbling or burning with stomach acid? Diarrhea? Lower back pain? Shallow breathing? Trouble sleeping? Are people avoiding you? Do people you don’t even know get confrontational with you?  Or, are you whistling while you work?  Is there a spring in your step? Do you stop to play jump rope with the neighborhood kids on the way to work? Do strange dogs run up to you and ask to be petted? Do cats rub against your leg? Do birds land on your outstretched hands?

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

2. Monitor External Triggers

Check to see if these moods coincide with sleep or exercise or talking to specific people or doing certain tasks.  Keep track of your mood and things that happen before your mood.

A.  Are you eating often enough and eating good quality food?  Food is fuel.  Humans in their natural state eat small meals often.  There is a very old saying to teach us how to eat, “ Breakfast like a King, lunch like a Prince and dinner like a pauper.”  This keeps your body from going into famine mode early in the day, helps regulate blood sugar and promotes good sleep.

Bodybuilders, when not starving for a contest, but near maintenance weight, are good models for eating behaviors.  Bodybuilders getting ready for a contest are insane.  A little protein early in the morning will take away many of the cravings you have for unhealthy food and help regulate blood sugar.   Bulky foods, high in fiber, will help scrub cholesterol out of your system and keep your mouth too busy to put donuts or your foot in it.

Activity Triggers/ Action Items. 

1. Be aware of how valuable it is to be consistent and predictable and what it costs when you are not consistent and predictable.

2.  Monitor yourself

3.  Pay attention to what you do to maintain your body

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Public Speaking Part 4-I’ve Written my Speech. Now what?

You’ve written your speech.  Now what?  The best thing to do next, if possible, is to get more information about the individuals in your audience.  When you deliver a speech or give a talk, you don’t talk to a crowd, you talk to individuals in a crowd.  You have already done some research to figure out what story you should use to make sure you connect with your audience as a hole.

You wouldn’t want to talk about how lazy you think state workers are to an audience of union stewards from the public employees union.  You wouldn’t want to talk about how underpaid and overworked state workers are to the association of small business owners.  You would think this kind of thing is obvious and to some people it is.  The important thing is to not make assumptions.  I address a group of folks who worked for a nonprofit.  From their mission statement, and who their grantors and donors were, I made an assumption that all members of my audience were the same.  Most of the people were of the mindset that I assumed from my observations.  A few of the most powerful folks, the ones I needed to sway, were not.  My assumptions were wrong and my brilliant talk alienated the individuals I needed to sway.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

How do you find out if your observations are true?  Ask.  Let’s say you are preparing a talk to a individuals who are purchasing managers.  Your talk is about negotiating.  You assume that getting the lowest cost from their suppliers is the most important negotiating help they need.  Before making that assumption, poll individuals in the audience, calling on a few of them if you can.  A few minutes on the phone asking questions is a wonderful tool.  If you can’t do that, ask the event organizer to forward a survey to their members and then use the answers to help.  And, just to be sure, ask the organizer if there are any sacred cows you should avoid.

You ask and find out that for this group, because they work in the medical field, the two key points they must negotiate on are quality and timely delivery.  A cheap mechanical heart valve isn’t worth anything if half the patients die.  And, a high quality heart valve isn’t of any value if it doesn’t arrive in time for surgery.

Now you have covered your bases, dig a little deeper.  See if there are a few individuals in the crowd that you should call on by name to get engaged or involved.  Once you find a few of those folks and get them involved, then the whole group feels involved.  Getting folks involved is as simple as saying something like, “So, Joe, what do you think about what I just said?”

Action Items/Activity Triggers.

  1. Don’t assume you know your  audience just because you’ve done a little research.
  2. Find out if there are sacred cows you must avoid.
  3. Find a way to connect with individuals in the audience so you can call on them by name or mention their name.  Connecting with these individuals connects you to the whole audience.

Summary:

Ask before your talk so you do not make assumptions about the needs of your audience.  Discover any sacred cows you must avoid.  Connect with key individuals.

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Deal Effectively With People Whose Styles are Different Than Yours

I started managing folks back in the old days, back before flat screens and smart phones. Before I was promoted and managed managers, I managed employees directly.   One of them was aggressive, persistent, loud, bad at math and quite a bit older than me. Her physical style was slow moving and relaxed. I am more of a consensus seeker, great with numbers, in your face when pushed, persistent, and quiet-unless I am speaking in front of a group-then my voice carries.  One of my assistant managers once described my physical energy as a flea on a hot tin roof. Mixed metaphors I know, but maybe accurate. Since I speak and train for a living now, this makes sense.

Do you think that the woman and I naturally got along? Nope.  I didn’t like her voice or her style, and always wondered if people who were bad at math should be allowed to vote.  She thought I was nervous, numbers oriented, wishy-washy, and small.  She was a big woman who had been a model in her youth.

Are prima donnas wreaking havoc in your organization?   Watch John Cameron Nip Problem Behaviors in the Bud !

Are any of the attributes that I described for either of us necessarily bad or good?  Nope, they are simply a matter of style.  We are comfortable with the familiar and most familiar with ourselves.  If we are fast, we are typically uncomfortable with slow.  If we are loud we are uncomfortable with quiet.  If we are physically fit, we are uncomfortable with those who are not.  If we are musical we are uncomfortable with those who are tone deaf and so on.  Look at the following grid, where I have placed some of my attributes and some of my employee’s.  My attributes in blue and her attributes in green.

 

Grid to Demonstrate Natural Style Differences

 

As human beings we have been trained by a hundred thousand generations of evolution to be wary and careful of differences.  Different means dangerous.  Different means not of my family, not of my clan, not of my tribe, not of my race, not of my religion and so on.    Look at opposite ends of a grid, slow in one corner, fast in another, loud in one corner, quiet in another.  Older vs younger are at different ends of the grid.  The further you are from someone, the harder it will be for you to be comfortable with them.

So what do we do? We retrain ourselves to look for similarities and things in common. Look at the middle.  The employee and I were both persistent, both hated liars, especially those who lied to our customers.  We both put our customers’ interests first last and always. Without our loyal and well-served customers we would have to close our doors.  Loyal and well served customers meant ongoing business and referrals.

Moral of the story-I worked very effectively with this woman, the one whose voice set me on edge and liked me even less than I liked her,  for fourteen years.  She made our customers and me a lot of money over those years.  I made sure I supported her in doing this and helped her make a good living.  I kept her out of peoples’ faces and she pushed me to assert myself.  I quieted her when it was appropriate and she made sure I was loud enough to represent our customers’ interests. Because we pushed each other, we made a great team.  She was always tall and I was always short.  There are some things you just can not change.

Action Items/Activity Triggers 

  1. Realize that differences will make us uncomfortable.  Accept it.
  2. Look for similarities and create a relationship around similarities.
  3. Try to find complimentary differences.  Isn’t that what a team is?
  4. Enjoy better relationships in your family and work.

Style differences cause instant conflict.  You can have major style differences with others and work effectively with them, if you search for shared core values.

 

 

 

 

 

 

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