Category Archives: Persuasion

What would you do if you were in my shoes?

I’m sure you have heard it before.  The employee who second guesses your decisions, saying something like, “If I were in charge, I would…” Or, you have to make a tough decision: cut costs, hire one person for an opening … Continue reading

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Persuasion: Should I Use a Story or Numbers or Both?

I read a great book a while back called Made to Stick by Dan and Chip Heath.  In the book the authors talked about a test of different approaches to raise money for children; sick, poor, starving children.  The test used three … Continue reading

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Make Sure Emails are Understood and Acted on

You can make sure your emails are read, understood and acted upon simply by using a tool you use everyday in spoken conversations. The names have been changed in the following story. Sally,  a potential consulting client, came to me … Continue reading

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Great Sounding Words Can Get In the Way of The Truth

Even though words are the smallest part of the trinity of human communication-body language, tone of voice, and words-the wrong words will quickly kill the relationship between you and your co-workers, clients, bosses and subordinates.  You will find it more … Continue reading

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Let Your Body Language Speak the Truth

We’ve all experienced it.  You are at the gym or a bar or an airport and see a politician talking on the TV.  You can’t hear him so the only clues you have about him are his facial expressions, the … Continue reading

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The Second Key To Persuasion

 You will get better at persuasion if you are willing to do three things. 1. Understand and validate the other person’s position 2. Understand the inertia they have to overcome-the habit of doing what they are doing now-before you can … Continue reading

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The First Key to Persuasion

You will be better at persuasion if you are willing to do three things. 1. Understand, empathize and validate the other person’s position 2. Understand the inertia they have to overcome-the habit of doing what they are doing now-before you … Continue reading

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The third key to great leadership-Show employees you care

Third, focus on their MESSAGE and not the messenger when listening. It it very hard to distance the message from the messenger AND it can be done. One way to focus on the message is to imagine your favorite employee delivering the message rather than one you have issues with.. Continue reading

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Motivate Your Team

Something that what highly motivate one person might completely demotivate another.

Example:

One of your team members would love to stand up and give a short speech while they accepted a plaque at your companies annual awards dinner. Another person would quit if threatened with the same thing.
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